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F.A.Q.
What services are included in your standard house cleaning package?
Our standard house cleaning package is comprehensive, including dusting all surfaces, vacuuming carpets, mopping floors, cleaning bathrooms (toilets, showers, baths, and sinks), kitchen surfaces, and general tidying up. We ensure that every accessible surface in your living spaces, bedrooms, bathrooms, and kitchen is cleaned thoroughly. Our goal is to leave your house sparkling clean, paying close attention to details and your specific requirements.
How do you ensure the safety and trustworthiness of your cleaning staff?
The safety and trust of our clients are paramount. We conduct thorough background checks and rigorous training for all our staff. Our team is composed of experienced, reliable, and trustworthy individuals committed to providing the highest standard of service. Additionally, we are fully insured, providing an extra layer of security and peace of mind for our clients.
Can I request eco-friendly cleaning products to be used in my home?
Absolutely! We understand the importance of being environmentally conscious and offer eco-friendly cleaning options. Our clients can request the use of green cleaning products, which are effective and safe for your family and pets. These products are specifically chosen to reduce environmental impact without compromising on the quality of cleaning.
What is your policy on pets during house cleaning?
We love pets! However, for the safety of your pets and our staff, we request that pets be secured or in a designated area during the cleaning process. This ensures that they are safe and do not interfere with the cleaning process. We also use pet-friendly cleaning products to ensure their well-being.
How do you handle delicate surfaces or special items in the home?
We train our staff extensively on handling various types of surfaces and delicate items. Whether it's antiques, heirlooms, or sensitive materials like marble or hardwood floors, our team is equipped with the knowledge and tools to clean them properly. We always use the appropriate cleaning agents and techniques to ensure no damage is caused.
What is your cancellation or rescheduling policy?
We understand that plans can change. Clients can reschedule or cancel their cleaning appointment with at least 48 hours' notice without any charge. Cancellations or rescheduling within 48 hours of the scheduled service may incur a fee. We strive for flexibility and will do our best to accommodate your needs.

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